Privacy Policy
Last updated
This policy explains what HMS Heating & Air Conditioning collects when you use this website or ask us for heating, cooling, or plumbing work, what we do with it, and what you can ask us to do about it. HMS Heating & Air Conditioning, LLC is a Texas home services company based in Krugerville, Texas, serving Denton County and the surrounding North Texas area.
Information we collect
We only collect what we need to answer you and do the work.
Information you give us
When you fill out a form on this site, call, or text us, you may give us your name, phone number, email address, the service you are asking about, and whatever you tell us about your home or system. If you book work, we also record your service address and the details of the job so we have a history of what was done.
Information collected automatically
Our hosting provider, Cloudflare, records standard technical data for every visit, including your IP address, browser and device type, the pages you open, and the time of your visit. This is used to serve the site, keep it secure, and protect it from abuse. We also use Google Analytics to understand how people find and use the site, such as which pages are visited, how long visits last, roughly where visitors are (to the city level), and what device and browser they use. Google Analytics uses cookies to do this; our Cookie Policy has the details. We use these reports only in summary form to improve the site. We do not use Google Analytics to identify you, and we do not use it for advertising. You can opt out with Google's Google Analytics opt-out browser add-on.
Third parties used on this site
Some parts of the site load content from other companies, which can let them see your IP address and set their own cookies:
- Google Analytics measures how visitors use the site, as described above.
- Podium runs the chat button on every page. Messages you send through it come to us, along with the name and phone number you give it.
- Sera runs our online booking. The details you enter to book an appointment go to Sera and to us so we can schedule the visit.
- GoHighLevel (LeadConnector) runs the contact form on our home and contact pages and shows our reviews on the reviews page. What you submit through the form goes to GoHighLevel and to us.
- Google Maps displays the maps on our home, contact, and town pages.
- OpenStreetMap supplies the map images on our service area page, and the unpkg network delivers the code that draws that map.
- Google Fonts supplies the typefaces the site uses.
- Service Finance Company hosts the financing application, which opens on their own website and is governed by their privacy policy, not this one.
Text messages
If you check the consent box on our contact form or text us first, we may send you text messages about your service request, appointment, or estimate. Consent to receive texts is never a condition of purchase. Message frequency varies, and message and data rates may apply. You can stop the messages at any time by replying STOP to (940) 222-9313, and you can reply HELP for help. We do not sell, rent, or share mobile numbers or text message consent with anyone for their own marketing.
How we use your information
- To respond to your call, text, or form and answer your questions.
- To schedule, perform, and follow up on service, and to keep a record of work done at your home.
- To send estimates and invoices and to take payment.
- To send appointment and service updates you have asked for.
- To keep the website working and secure, and to understand which pages are useful so we can improve it.
- To meet legal, licensing, tax, and insurance obligations.
How we share your information
We do not sell your personal information. We share it only where it is needed to do the work or where the law requires it, namely with:
- Our own technicians and office staff.
- Service providers acting for us, such as our website host, chat, online booking, forms, scheduling and invoicing software, website analytics, and payment processor. They may only use the information to provide their service to us.
- A financing partner, if you choose to apply for financing, and only with the information you submit to them.
- Equipment manufacturers, when a warranty claim or registration requires it.
- Government or legal authorities, when we are required to respond or need to protect our legal rights or someone's safety.
How long we keep it
We keep service and customer records for as long as needed to support warranties, equipment history, and our legal, tax, and insurance obligations. Enquiries that never become jobs are kept for a shorter period. When information is no longer needed, we delete it or stop being able to link it to you.
Security
We take reasonable steps to protect the information we hold, and we limit access to the people who need it. No website or business can promise perfect security, so please do not send sensitive information such as bank or card numbers through a website form or a text message.
Your choices
You can ask us to give you a copy of the information we hold about you, correct it, or delete it, and you can ask us to stop contacting you. To do that, call or text (940) 222-9313 or use our contact page. We may need to confirm who you are before we act, and we may have to keep some records where the law requires it. We will not treat you differently for making a request.
Texas residents have rights under the Texas Data Privacy and Security Act, including the right to know about, correct, and delete personal data and to opt out of its sale or of targeted advertising. We do not sell personal data or use it for targeted advertising. If we deny a request, you may appeal by contacting us again, and you may then contact the Texas Attorney General.
Children
This site is meant for adults arranging work on a home. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy we will post the new version here and update the date at the top of the page.
Contact us
Questions about this policy, or about the information we hold, can go to:
HMS Heating & Air Conditioning, LLC
Krugerville, TX 76227
(940) 222-9313