Krugerville Aubrey Pilot Point North DFW

Garbage Disposals

Repair a Jammed, Humming, or Broken Sink Disposal

Disposals

Often Not Broken, Just Stuck

A good share of the disposals we get called out to are not faulty at all. They are jammed, or the overload has tripped and the reset button on the underside has never been pressed. Those are worth knowing about before anyone pays for a call, and we would rather tell you over the phone than charge you to push a button.

The ones that genuinely have failed usually announce it clearly: a hum with no rotation means the motor is seized, and water dripping from the body rather than a connection means the housing has corroded through, which is not repairable. HMS Heating & Air Conditioning repairs and replaces disposals across Denton County, and fits the drain assembly properly so the unit is not leaking into the cabinet a year later.

Three HMS team members at a community event booth under a Delivering WOW Through Service banner

Choose HMS

Built on Honesty, Since 2015

HMS Heating & Air Conditioning was founded by Gary Hays, a North Texas native who served in the Marine Corps as an aviation electrician.

He earned his HVAC license in 2015 and built the company on a simple standard: explain the problem, lay out your options with prices, and only then pick up a tool. That's how we handle every disposal job across Denton County, and it's why so many of our customers come from referrals and stay for good.

And if it turns out you don't need the expensive fix, we'll tell you that too. Honesty, integrity, and a reasonable price have been the standard here from day one.

Integrity Focused Upfront Pricing NATE & NCI Certified Veteran Owned

We Service and Repair All Major Plumbing Brands

Rheem logo A.O. Smith logo Rinnai logo Kohler logo Moen logo Grohe logo American Standard logo
Rheem logo A.O. Smith logo Rinnai logo Kohler logo Moen logo Grohe logo American Standard logo

Our Process

Disposal Work Done Properly

  1. Brushed nickel pull-down faucet over a dark kitchen sink with a tile backsplash

    Check the Simple Things

    Reset button, breaker, and whether it hums or is silent. We will walk you through these on the phone before booking anything.

  2. HMS service van parked outside a neighborhood home

    Get in Touch

    Call, text, or message us. If it is leaking into the cabinet, get what is stored under there out first.

  3. Hand reaching for a shutoff valve on a water pipe

    Diagnose It

    Jam, seized motor, failed switch, or a corroded housing. Only one of those is worth a repair rather than a replacement.

  4. Adjustable wrench, pliers, screwdrivers, tape measure, and braided supply hoses laid out on a wood surface

    Options and Prices

    Clear the jam, replace the unit, or fix the drain connection it is leaking from, each with a number attached first.

  5. Hand tightening a white sink P-trap connection with an adjustable wrench

    Fit It Properly

    Mounting flange sealed, drain assembly aligned, and the dishwasher connection done right rather than forced.

  6. Hand turning on a kitchen faucet over a glass of water

    Run and Check

    We run it under full water flow, watch every joint underneath, and confirm the dishwasher drains through it correctly.

Common Symptoms

What the Noise Is Telling You

It hums but does not turn. The motor is getting power and cannot rotate. Usually a jam, sometimes a seized motor. Do not keep flipping the switch, it will burn out.

Nothing happens at all. No hum means no power reaching it. That is the reset button on the underside, the breaker, or the switch, in that order of likelihood.

Water in the cabinet below. Where it drips from matters. A connection is a repair. A drip from the body itself means the housing has rusted through and it needs replacing.

It drains slowly after grinding. The disposal is working and the line beyond it is not. That is a drain problem rather than a disposal one.

It has got noticeably louder. Worn bearings or a lost grinding element. Not urgent, but it is the unit telling you how the rest of its life is going to go.

Drain strainer in a stainless steel kitchen sink

What to Expect

What Our Disposal Work Covers

Your Home,
Protected

  1. Jams and Seized Units

    Looking down into a garbage disposal's grinding chamber, showing the metal turntable with two impeller lugs, small drain holes, and the grind ring

    Clearing what is stuck and checking whether the motor survived it, which is not always the case.

    Schedule This Repair
  2. Electrical and Reset Faults

    Undermount stainless steel kitchen sink with a garbage disposal drain opening, a disposal stopper on a sponge, and a countertop air switch button beside the faucet

    Switches, resets, and breakers. Sometimes the honest answer is that nothing was wrong with it.

    Schedule a Visit
  3. Leaks and Corrosion

    Garbage disposal mounted under a kitchen sink with its metal discharge elbow tied into a white PVC drain trap

    Flange seals and drain connections repaired. A leaking body cannot be fixed and we will say so.

    Schedule This Repair
  4. New Installations

    InSinkErator garbage disposal installed under a kitchen sink, connected to white PVC drain lines and a dishwasher hose

    Fitted with a properly sealed flange and a correct dishwasher connection, so it is not weeping in a year.

    Schedule an Estimate
  5. Slow Drains Below

    Front view of a single-bowl stainless steel kitchen sink with a centered garbage disposal drain, a disposal stopper on a sponge, and a chrome faucet

    A disposal that grinds fine but backs up is a line problem, and clearing the line is the actual fix.

    Explore Drain Cleaning
  6. Repair or Replace Guidance

    Parents feeding a toddler at a kitchen counter

    Disposals are inexpensive enough that repair rarely wins once the motor is involved. You get both numbers.

    Explore Faucets & Sinks

Customer Reviews

Trusted by Homeowners Across Denton County

"HMS is literally the best heating and air company you're ever going to find. We've been using them for years now and they have never let us down!!!"

Veda Valek

Google Review

"We woke up to a freezing house today because our unit's fan wasn't turning on. We called HMS, and Michelle was so kind on the phone. She quickly dispatched a technician, who arrived within an hour. They identified the issue right away…"

Ken

Google Review

"These guys were on time and made things happen during the ice storm. Stayed till the job was done and restored my heat. I highly recommend!"

Jared S

Google Review

"Andrew and Nate were very professional, honest, & thorough.. They took their time making sure they diagnosed the problem correctly, within a few hours our heating system was running.."

Jessica Byrd

Google Review

"I had been with a different HVAC company for several years and they were going to charge me thousands of dollars to repair my heating unit. I wanted a second opinion, so I contacted HMS. Gary Hays was incredibly polite and professional…"

Helene Bryan

Google Review

"I had an urgent need for my system to be checked due to concerns of carbon monoxide. They were at my house within 30 minutes. I was so grateful they were there when I needed them!"

Britney Pepper

Google Review

"Top notch service! Andrew took the service call dispute awful weather conditions. He diagnosed the problem and gave us the solution. 10/10 would recommend this company. I'll definitely call them next time I have an issue."

Carlos Rascon

Google Review

"HMS deserves every one of these 5 star reviews! Andrew and Nate were super friendly, quick and easy to work with. They found the issue didn't push any extra products but did present all my options. I'll be calling them from now…"

Joseph Jantzen

Google Review

"Very prompt and reliable. I appreciate the communication from the first contact through completion of the job. Andrew was very respectful, honest, knowledgeable, and efficient. Highly recommend!"

Amina Scott

Google Review

"Service techs were on-site within three hours of my call for assistance. The repair price was in line with regional standards, and the technicians were very helpful and nice to deal with. Would recommend this HVAC company for systems and repair."

Mike Browning

Google Review

"They did an amazing job with answering my call right before closing, coming out within 2 hours, and fixing my AC all in one night! Super professional, kind, and honest about what work needs to be done! Highly recommend for anyone!"

Danielle Bahrenburg

Google Review

"Great company. Highly recommend. Gary and Andrew have helped us out in a pinch several times. They are fairly priced, prompt, don't push extras, and have great communication."

Nic S

Google Review

"HMS is literally the best heating and air company you're ever going to find. We've been using them for years now and they have never let us down!!!"

Veda Valek

Google Review

"We woke up to a freezing house today because our unit's fan wasn't turning on. We called HMS, and Michelle was so kind on the phone. She quickly dispatched a technician, who arrived within an hour. They identified the issue right away…"

Ken

Google Review

"These guys were on time and made things happen during the ice storm. Stayed till the job was done and restored my heat. I highly recommend!"

Jared S

Google Review

"Andrew and Nate were very professional, honest, & thorough.. They took their time making sure they diagnosed the problem correctly, within a few hours our heating system was running.."

Jessica Byrd

Google Review

"I had been with a different HVAC company for several years and they were going to charge me thousands of dollars to repair my heating unit. I wanted a second opinion, so I contacted HMS. Gary Hays was incredibly polite and professional…"

Helene Bryan

Google Review

"I had an urgent need for my system to be checked due to concerns of carbon monoxide. They were at my house within 30 minutes. I was so grateful they were there when I needed them!"

Britney Pepper

Google Review

"Top notch service! Andrew took the service call dispute awful weather conditions. He diagnosed the problem and gave us the solution. 10/10 would recommend this company. I'll definitely call them next time I have an issue."

Carlos Rascon

Google Review

"HMS deserves every one of these 5 star reviews! Andrew and Nate were super friendly, quick and easy to work with. They found the issue didn't push any extra products but did present all my options. I'll be calling them from now…"

Joseph Jantzen

Google Review

"Very prompt and reliable. I appreciate the communication from the first contact through completion of the job. Andrew was very respectful, honest, knowledgeable, and efficient. Highly recommend!"

Amina Scott

Google Review

"Service techs were on-site within three hours of my call for assistance. The repair price was in line with regional standards, and the technicians were very helpful and nice to deal with. Would recommend this HVAC company for systems and repair."

Mike Browning

Google Review

"They did an amazing job with answering my call right before closing, coming out within 2 hours, and fixing my AC all in one night! Super professional, kind, and honest about what work needs to be done! Highly recommend for anyone!"

Danielle Bahrenburg

Google Review

"Great company. Highly recommend. Gary and Andrew have helped us out in a pinch several times. They are fairly priced, prompt, don't push extras, and have great communication."

Nic S

Google Review

"Appreciate the fast service and response. Especially on a holiday weekend, fixing repairs that another company failed to do. He was so honest and genuine, highly highly recommend HMS. He went above and beyond to ensure that my situation was resolved."

Frances Silva

Google Review

"Our AC went out over the weekend and a neighbor recommended HMS. I gave them a call on Sunday and they showed up within the hour! They fixed the problem right away and the price was super fair. Honest, fast, and reliable…"

Dallas Hannah

Google Review

"Andrew Boydston and his helper were great. They were both extremely polite. We highly recommend them. We are planning on using your company as our AC and Heating service provider."

Sylvia Fales

Google Review

"My experience with this team was great! From my initial call to scheduling someone to come out to the service provided, I will be using them again in the future. Andrew, the technician, was thorough in explaining the issues and the process…"

Shay Davis

Google Review

"HMS deserves every star! Gary and his awesome staff have been helping us with all our HVAC needs for the last 4 years. They have taken very good care of us. Great prices and fantastic service."

John Bryan

Google Review

"Responded quickly. Brought clear assessment of our issue. Gave a competitive quote. Finished the project with excellence. I'm a very satisfied customer!"

Ian McConnell

Google Review

"I had the best experience with HMS. Their techs were respectful, professional, knowledgeable, and kind. I will only work with HMS moving forward."

Wendy Boyd

Google Review

"HMS was recommend by a neighbor. This is the second time we've used them and both times we have been incredibly happy. They are friendly, professional, and honest with the work and prices."

Mindy Rodriguez

Google Review

"There is no comparison for the care and personal attention that Gary and HMS are willing to provide. We had a cooling emergency and they were able to take care of it in less than 24 hrs! More than fair pricing as…"

Nate Bressler

Google Review

"Nate was great. Inspected our 1 year old HVAC system, cleaned the external unit. They have a very affordable maintenance plan that include twice annual checks and cleaning. Thanks, HMS!"

Suzanne Burke

Google Review

"HMS work was excellent. They took the time to determine where my house's problems were and fixed them. So much so that before their work my house was listed by my energy company as much worse than the average but now ranks…"

Carolyn Fraser

Google Review

"Gary and Nate did an awesome job fixing our outdoor unit. They are professional and honest. They are the company we trust."

Jonathan Lee

Google Review

Read All Reviews

Common Questions

Garbage Disposal Questions, Answered

My disposal hums but will not spin. What does that mean?

It is jammed. The motor is powered and something is blocking the plate from turning. Switch it off at the wall, and stop flipping the switch because holding a stalled motor on will burn it out. Most units have a hex socket on the underside to free the plate by hand.

My disposal is completely dead. Is it finished?

Often not. There is a small reset button on the underside of the unit that pops out when the overload trips, and a great many dead disposals come back to life the moment it is pressed. If that does nothing, check the breaker, then the switch.

What should I never put down a disposal?

Grease is the worst offender because it solidifies further down the line. Fibrous things like celery and onion skins wrap the plate, coffee grounds and eggshells settle into sludge, and starchy foods like pasta and rice swell. Cold water and small amounts is the way to run one.

Is a leaking disposal repairable?

It depends entirely on where it leaks from. A drip at the sink flange or the drain connection is a straightforward repair. Water coming from the body of the unit itself means the housing has corroded through, and that is a replacement.

How long should a garbage disposal last?

Around eight to twelve years in normal use. They are inexpensive enough that once the motor has failed, replacing usually costs less than repairing, and we will say so rather than sell you a rebuild.

Can you fit a disposal I bought myself?

Yes. We will check it suits your sink opening and dishwasher setup before starting, and fit the flange and drain assembly properly, which is where most owner-installed units end up leaking.

Disposal Jammed or Dead? Let's Get It Turning Again

Some of these we can talk you through on the phone. Call and we will start there.