HVAC & Plumbing Services in:
Highland Village, TX
Two Story Houses and the Upstairs Problem
Located Just North of You
Serving Highland Village for 10+ Years
Most of Highland Village went up between the mid 1980s and the early 2000s, and a great deal of it went up two stories tall under a heavy tree canopy. That combination produces the single most common call we get from this side of the lake: the downstairs is fine and the upstairs is not, no matter where the thermostat is set.
Usually it is a zoning or an airflow problem rather than a broken part, and usually it can be fixed without replacing anything. HMS Heating & Air Conditioning has been doing this since 2015 out of Krugerville, a straight run up 2499 and 380. The tree cover deserves a mention as well, because a condenser packed with leaf litter loses capacity quietly, over years, without ever throwing a code.
What We Do in Highland Village
Two Systems, One Company
Most houses here run an upstairs unit and a downstairs unit, and they rarely fail politely at the same time.
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Heating
Furnace repair and replacement on both systems, maintenance, thermostats, and the zoning and airflow work that fixes a cold upstairs without new equipment.
Furnace repair -
Cooling
AC repair and replacement, tune ups for both units, heat pump service, and coil cleaning on condensers that live under a heavy tree canopy.
Cooling services -
Plumbing
Water heaters, drain cleaning, and pipe repair, including the second floor laundry and bathroom lines that are easy to ignore until they leak.
Plumbing services
Why Highland Village Calls Us
What Shows Up With the Truck
Veteran owned and properly licensed. Gary spent his Marine Corps years as an aviation electrician. HMS carries Texas contractor license TACLA00065401C.
Options, then a recommendation. On a two system house there is usually more than one path. We lay them out with real numbers and say which one we would choose.
Emergencies are covered. Regular scheduling runs 8am to 5pm, and a Highland Village house that loses heat on a freezing night gets a callback that night.
No dealer quota. Trane, Carrier, Lennox, Goodman, Rheem, Amana, American Standard, and Daikin. What we recommend depends on the house, not on a contract.
Referrals carry this company. Most Highland Village work arrives through a neighbor, which only keeps happening if the last job held up. See the reviews page.
What Locals Say
Service People Recommend
Every one of these is a Google review from an actual customer. What comes up again and again is that nothing was oversold.
HMS work was excellent. They took the time to determine where my house's problems were and fixed them. So much so that before their work my house was listed by my energy company as much worse than the average but now ranks…
HMS deserves every star! Gary and his awesome staff have been helping us with all our HVAC needs for the last 4 years. They have taken very good care of us. Great prices and fantastic service.
They did an amazing job with answering my call right before closing, coming out within 2 hours, and fixing my AC all in one night! Super professional, kind, and honest about what work needs to be done! Highly recommend for anyone!
Andrew Boydston and his helper were great. They were both extremely polite. We highly recommend them. We are planning on using your company as our AC and Heating service provider.
We woke up to a freezing house today because our unit's fan wasn't turning on. We called HMS, and Michelle was so kind on the phone. She quickly dispatched a technician, who arrived within an hour. They identified the issue right away…
Nearby Towns
Also Covered From Here
Highland Village anchors the southern end of our service area, alongside these.
Frequently Asked
Questions
What Highland Village homeowners ask, and the upstairs question comes up more than all the others combined.
Still not sure, call our team (940) 222-9313Do you cover Highland Village?
Yes, regularly. It is a straight shot down 2499 from Krugerville and part of our normal territory. Scheduling works the same here as anywhere else we run.
The upstairs never cools. Do I need a bigger unit?
Usually not. A bigger unit on a two story house often makes it worse, because it short cycles and never moves enough air upstairs. The real causes are normally duct sizing, return air, and where the thermostat sits. We test before anyone talks about equipment.
There are trees over my outdoor unit. Should I be worried?
Worth watching. Leaf litter and seed pods pack into the condenser coil and the unit gives up capacity gradually enough that nobody notices until a hot week arrives. A cleaning restores most of it, and it is a good argument for keeping the maintenance visits.
Do you handle plumbing in addition to HVAC?
We do. Water heaters, drain cleaning, and pipe repair, including upstairs laundry and bathroom lines, from the same company that handles the heating and air.
Are you able to work on both of my systems?
Yes, and it is common here. We service all the major brands, Trane, Carrier, Lennox, Goodman, Rheem, Amana, American Standard, and Daikin, and it is fine if the two units in your house are different makes.
How do people usually pay for a full replacement?
Many use our financing partner. Apply online, get a decision quickly, and the work goes on the calendar once it is approved. Details are on the financing page.
Is there anything to try before calling?
Check the thermostat batteries, the breaker, and the filter, and on a two story house check the upstairs filter as well, since that is the one people forget. If all of it looks right, call (940) 222-9313.
Highland Village, TX
Highland Village, let's fix the upstairs
One system or both, we measure what is actually happening before recommending anything.